Return & Refund Policy.

Return & Refund Policy

Effective Date: September 26, 2026

At CRUXetFABER Woodworks, each piece is made or selected with craftsmanship, durability, and long-term use in mind. Because many of our products are handmade from natural materials, no two pieces will be exactly alike.

We want you to be satisfied with your purchase. The following policy explains returns, exchanges, damaged items, and products that are not eligible for return.

Standard Stock Items

Unused standard-stock products may be returned within 30 days of delivery.

To qualify for a return:

  • The product must be unused, unwashed, and in substantially the same condition in which it was received.

  • The product must not have been altered, refinished, engraved, personalized, or otherwise modified.

  • Proof of purchase is required.

  • The customer must contact CRUXetFABER Woodworks before returning the product.

Unless the product arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

Original shipping charges are not refundable.

Refunds will be issued to the original method of payment after the returned item has been received and inspected.

Cutting Boards and Food-Contact Products

For sanitary reasons, cutting boards, serving boards, charcuterie boards, and other food-contact products must be unused and unwashed to be eligible for return.

A board that has been used for food preparation, washed, oiled by the customer, modified, or otherwise placed into service cannot be returned unless it has a manufacturing defect covered by this policy.

Custom, Personalized, and Made-to-Order Products

Custom-made, personalized, engraved, monogrammed, specially sized, or otherwise made-to-order products are generally final sale and are not eligible for return or exchange.

This includes products made according to customer-selected:

  • Dimensions

  • Wood species

  • Layouts or patterns

  • Engraving or personalization

  • Hardware

  • Finish

  • Color

  • Other custom specifications

If CRUXetFABER Woodworks makes an error in fulfilling an approved custom order, we will work with the customer to repair, replace, or otherwise correct the item as appropriate.

Cancellation of a custom order may be possible before material has been purchased or fabrication has begun. Once materials have been committed or work has started, some or all payments may become non-refundable because those costs have already been incurred specifically for the order.

Any separate written quote, proposal, or custom-order agreement will control if its cancellation or payment terms differ from this policy.

Natural Wood Characteristics

Wood is a natural material. Grain pattern, figure, color, mineral streaks, knots, small inclusions, and other natural characteristics will vary from piece to piece.

Photographs are intended to accurately represent our products, but differences in individual pieces, lighting, photography, computer displays, and the natural material itself are unavoidable.

Normal variations in wood grain, color, figure, or other natural characteristics are not considered defects.

Natural wood may also change color as it ages and is exposed to light and the surrounding environment. This is a normal characteristic of real wood.

Wood Movement and Care

Wood naturally expands and contracts as environmental humidity changes.

Products must be used and maintained according to any care instructions supplied with the product. Damage caused by improper storage, excessive moisture, extreme dryness, prolonged soaking, dishwashers, microwave ovens, excessive heat, misuse, or failure to maintain the product is not considered a manufacturing defect.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If an item arrives damaged, defective, or different from what you ordered, contact CRUXetFABER Woodworks within 7 days of delivery.

Please include:

  • Your name

  • Order number

  • Description of the problem

  • Photographs showing the product

  • Photographs of the shipping container and packaging if shipping damage occurred

Please retain the original packaging until the claim has been resolved.

Depending on the circumstances, we may repair the product, replace it, provide replacement components, issue a partial refund, or issue a full refund.

CRUXetFABER Woodworks will pay reasonable return shipping costs when a return is required because we shipped an incorrect item or because the product arrived with a verified defect attributable to us.

Shipping Damage

Damage caused during transportation must be reported promptly so that we can document the condition of the shipment and, when appropriate, pursue a claim with the carrier.

Do not discard damaged packaging until CRUXetFABER Woodworks confirms that it is no longer needed.

Return Authorization

Please contact CRUXetFABER Woodworks before sending a return.

Unapproved returns may be refused or may delay processing.

Returned products should be packaged carefully. Customers are responsible for damage occurring during return shipment when the return is not the result of an original defect, incorrect shipment, or shipping damage covered by us.

Refund Processing

Once a returned item has been received and inspected, we will notify you regarding the status of the refund.

Approved refunds will be returned to the original payment method whenever reasonably possible.

Financial institutions and payment processors may require additional time before the credit appears in the customer's account.

Sale and Clearance Items

Unless otherwise stated on the product page, sale items remain eligible for return under the same conditions as standard-stock items.

Items specifically identified as Final Sale, clearance, discontinued, seconds, shop samples, or products sold with disclosed defects are not returnable unless required by law or unless the product materially differs from its description.

Construction and Contracted Services

This Return & Refund Policy applies to products purchased through the CRUXetFABER Woodworks online store.

Construction work, remodeling, cabinetry installation, commissioned furniture, and other services performed under a separate proposal, estimate, contract, or agreement are governed by the terms of that agreement.

Contact

Questions concerning a return, refund, or damaged order may be submitted through the contact information or contact form available at:

CRUXetFABER Woodworks
www.cruxetfaber.com

Nothing in this policy limits any rights that cannot legally be waived under applicable consumer-protection law.